Privacy Policy
mnl365 Online Casino

1 Introduction

mnl365 ("we," "us," "our") is committed to protecting the privacy and personal information of every individual who uses our online casino and sports betting platform. This Privacy Policy has been prepared in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC).

We understand that Filipino players value their privacy and trust us to handle their information responsibly. Whether you are accessing your mnl365 account from BGC, logging in from Cebu City, or making a GCash deposit from Davao, the same high standards of data protection apply regardless of where in the Philippines you are located.

This Privacy Policy sets out the types of personal data we collect, the purposes for which we use it, the parties with whom it may be shared, the security measures we apply, and the rights you hold over your own information. Please read this document carefully and contact our support team if you have any questions.

2 Definitions

For the purposes of this Privacy Policy:

• "Personal Data" means any information, whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained, or when put together with other information would directly and certainly identify an individual.
• "Sensitive Personal Information" has the meaning ascribed to it under R.A. 10173 and includes government-issued identification numbers, financial information, and health data.
• "Processing" means any operation or set of operations performed on Personal Data, including collection, recording, storage, use, disclosure, and erasure.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data, being mnl365 for the purposes of this Policy.
• "Data Subject" means the individual to whom the Personal Data relates — in this context, you as a Player or visitor of the mnl365 Platform.
• "Platform" means the mnl365 website, mobile-optimised site, and all associated services available at mnl365.vip.
• "Third-Party Service Provider" means any entity engaged by mnl365 to provide services in connection with the operation of the Platform.

3 Data Controller

mnl365 acts as the Data Controller with respect to Personal Data processed through the Platform. As the Data Controller, mnl365 determines the purposes for which and the means by which your Personal Data is processed. Where third-party processors act on mnl365's behalf, they do so only under written instruction and in accordance with applicable data protection law.

For all data-related inquiries, requests, and complaints, please contact our designated Data Protection Officer (DPO) using the contact information provided in Section 17 of this Policy.

4 Categories of Personal Data We Collect

mnl365 collects and processes the following categories of Personal Data:

5 How We Collect Personal Data

mnl365 collects Personal Data through the following channels:

5.1 Directly From You

• When you complete the mnl365 account registration form, providing your name, Philippine mobile number, email address, and date of birth.
• When you submit KYC verification documents including government-issued identification and proof of address.
• When you make deposits or request withdrawals via GCash, Maya, BPI, BDO, UnionBank, or other accepted payment methods.
• When you contact mnl365 Customer Support via live chat or email.
• When you participate in promotions or complete surveys on the Platform.

5.2 Automatically

• When you access the Platform, we automatically collect Technical Data including your IP address, device identifiers, browser type, and session information using cookies and similar technologies.
• When you use the Platform, we collect Usage Data relating to your gaming activity, navigation patterns, and session behaviour.

5.3 From Third Parties

• Identity verification data from KYC service providers used to verify your identity documents.
• Basic profile information from Facebook or Google when you choose to use social login to access your mnl365 Account.
• Fraud risk signals and sanctions screening data from third-party compliance service providers.

6 Legal Basis for Processing

mnl365 processes your Personal Data on the following legal grounds under R.A. 10173:

• Contractual Necessity: Processing is necessary to fulfil our obligations under the mnl365 Terms & Conditions, including account management, payment processing, and gameplay services.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including the Anti-Money Laundering Act (R.A. 9160 as amended), PAGCOR regulatory requirements, and tax reporting obligations.
• Consent: Where we process your data for optional purposes such as marketing communications, we rely on your explicit consent. You may withdraw this consent at any time.
• Legitimate Interests: We process certain Technical and Usage Data based on our legitimate interest in maintaining platform security, preventing fraud, and improving our services — provided these interests are not overridden by your privacy rights.

7 How We Use Your Personal Data

mnl365 uses your Personal Data for the following specific purposes:

• To create, verify, maintain, and manage your mnl365 Account.
• To process deposits and withdrawals, including GCash, Maya, and bank transfer transactions denominated in Philippine Peso (PHP).
• To verify your identity and age (minimum 21 years) in compliance with PAGCOR requirements and R.A. 10173.
• To provide access to games, live dealer tables, sports betting markets, and all other Platform features.
• To send transactional communications including account verification emails, OTP messages to your registered Philippine mobile number, deposit confirmations, and withdrawal notifications.
• To send promotional communications where you have provided consent, including bonus offers, game launch announcements, and loyalty programme updates. You may opt out at any time.
• To monitor gameplay activity for responsible gaming purposes, including identifying potential problem gambling behaviour and enforcing self-imposed limits.
• To prevent, detect, investigate, and report fraud, money laundering, and other prohibited activity.
• To comply with PAGCOR licensing requirements and applicable Philippine laws.
• To improve the Platform's functionality, design, and user experience based on aggregated usage analysis.
• To respond to Customer Support requests and resolve complaints.

8 Sharing Your Personal Data

mnl365 may share your Personal Data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Service Providers: GCash (GXI), Maya, BPI, BDO, UnionBank, and other payment channels require sufficient transaction data to process deposits and withdrawals on your behalf.
• KYC and Identity Verification Providers: Third-party KYC services process your government-issued identification documents to verify your identity and age.
• Game Content Providers: Where games are provided by third-party studios, limited gameplay data may be processed by those providers to deliver the game and calculate results.
• Fraud Prevention and AML Services: Specialised compliance service providers receive transaction and identity data to assist in fraud detection and anti-money laundering screening.
• Regulatory and Law Enforcement Authorities: mnl365 is required to disclose information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine authorities upon lawful request or as required by applicable law.
• Professional Advisers: Lawyers, auditors, and consultants engaged by mnl365 may access limited Personal Data under strict professional confidentiality obligations.
• Business Successors: In the event of a merger, acquisition, or sale of assets involving mnl365, Personal Data may be transferred to the successor entity, subject to equivalent privacy protections.

All third-party processors engaged by mnl365 are required to execute data processing agreements that bind them to process Personal Data only on mnl365's written instructions and in accordance with applicable data protection law.

9 International Data Transfers

Certain third-party service providers engaged by mnl365, including game content providers and KYC verification services, may process Personal Data in jurisdictions outside the Philippines. Where such international transfers occur, mnl365 ensures that appropriate safeguards are in place, including contractual data transfer clauses that impose data protection obligations equivalent to those required under Philippine law.

mnl365 does not transfer Personal Data to jurisdictions that have not been assessed as providing an adequate level of data protection without implementing appropriate supplementary safeguards.

10 Data Security

mnl365 implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, disclosure, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the mnl365 Platform.
• Password hashing using industry-standard cryptographic algorithms — mnl365 does not store passwords in plain text.
• Two-factor authentication (2FA) available to all Players via SMS OTP to their registered Philippine mobile number.
• Access controls limiting internal access to Personal Data to authorised mnl365 personnel only, on a strict need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability monitoring of the Platform.
• Logging and monitoring of all access to Personal Data for audit and incident response purposes.
• Data breach response procedures to ensure timely notification to affected individuals and the National Privacy Commission in accordance with R.A. 10173.

11 Data Retention

mnl365 retains your Personal Data for the duration of your Account and for the minimum statutory period required after Account closure. Specific retention periods are as follows:

• Account Data: Retained for the duration of your Account. Following voluntary Account closure, account data is retained for a minimum of five (5) years to satisfy regulatory requirements.
• Transaction Records: All deposit and withdrawal transaction records, including GCash and bank transfer history, are retained for a minimum of five (5) years following the date of the transaction, in compliance with the Anti-Money Laundering Act of the Philippines.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following Account closure or the last date of customer relationship, whichever is later.
• Communications Data: Live chat transcripts and email correspondence are retained for a minimum of two (2) years for customer support and dispute resolution purposes.
• Marketing Data: Marketing preference data is retained until you withdraw consent, after which it is deleted within thirty (30) days.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

12 Cookies and Tracking Technologies

The mnl365 Platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain session security, and gather analytics data. A cookie is a small text file placed on your device by a website server.

12.1 Types of Cookies Used

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged into your mnl365 Account. These cannot be disabled without disrupting Platform functionality.
• Performance Cookies: Collect aggregated, anonymised data on how Players use the Platform, which pages are visited most frequently, and where errors occur. This data is used to improve Platform performance.
• Functional Cookies: Remember your preferences such as language settings and preferred game lobby view, providing a more personalised experience on the Platform.
• Security Cookies: Support fraud prevention and security monitoring by identifying unusual login patterns or access from unrecognised devices.

12.2 Managing Cookies

You can manage cookie preferences through your browser settings. Please note that disabling Strictly Necessary Cookies will prevent you from logging into and using the mnl365 Platform. Most modern browsers allow you to view, manage, and delete cookies through the browser's privacy or settings menu.

13 Your Data Rights Under Philippine Law

Under the Data Privacy Act of 2012 (R.A. 10173), you have the following rights with respect to your Personal Data held by mnl365:

14 Minors and Age Restriction

The mnl365 Platform is strictly intended for adults aged twenty-one (21) years and above. mnl365 does not knowingly collect, use, or process Personal Data from individuals below the age of 21. This is consistent with PAGCOR's minimum age requirement for participation in online gambling activities in the Philippines.

Where mnl365 discovers that a person under 21 years of age has registered an Account or provided personal information, the Account will be immediately suspended, any gameplay data will be deleted, and any funds received from the underage individual will be returned through the original payment method pending investigation.

15 Third-Party Links and Services

The mnl365 Platform may reference or display content from third-party game providers or payment services as part of delivering our services. This Privacy Policy applies only to data processing carried out directly by mnl365. When your data is transmitted to third-party processors such as GCash or Maya for payment processing, those providers' own privacy policies also apply to the data they collect and process.

mnl365 is not responsible for the privacy practices or content of third-party services. We recommend that you review the privacy policies of any third-party services you interact with.

16 Changes to This Privacy Policy

mnl365 may update this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, or our data processing practices. Material changes to this Policy will be communicated to registered Players via email to their registered address and/or via a prominent notice on the mnl365 Platform at least fourteen (14) days prior to the effective date of the change.

The "Last Updated" date at the top of this Policy indicates when the most recent changes took effect. We encourage you to review this Policy periodically. Your continued use of the mnl365 Platform following the effective date of any update constitutes your acknowledgement of the revised Policy.

17 Contact Information & Complaints

For any questions, concerns, data rights requests, or privacy complaints relating to this Policy or mnl365's data processing practices, please contact our Data Protection Officer using the details below:

We aim to respond to all privacy-related requests and complaints within fifteen (15) business days of receipt. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.